Commitments

Today i got a firing from a potential client,i felt very bad and looked for the reasons why he fired me?

here is the case study:

Case 1: Fail to keep the commitment.

Scenario: Got firing from new potential client.

Reason: In last week, Mr.x contacted me and asked whether we can take new project and introduced to a new client. I had a chat with client and agreed to study the Project and take a sample work. We did not see the new requirements and on Monday (the day when we were supposed to start new work) I mailed client that we cannot take the new work because of current workload. Of course he was pissed off and gave me firing.

Implications:

1. Lost 2 clients.

2. Bad name for company.

What should have done:

1. First place said NO to X that we cannot take new work.

2. If we agreed on taking new work and later due to lack to time/resources cannot fulfill the commitments, inform client well in advance.

Lessons to be learnt:

1. Never give commitments without thinking and planning.

2. Get your resources first and then look for projects.

3. Never treat any client small, everyone can turn into big.